Terms of Service | Game-changing esports analytics - Shadow

These terms of conditions apply to all users of SHADOW.GG (together “services/SHADOW.GG”) (“you”) and Shadow Esports GmbH (Amtsgericht Charlottenburg: HRB 163226 B) (“we/us/Shadow Esports”). Our terms describe your obligations and our responsibilities while using our service. For more information how we treat your personal data, please see our privacy policy at http://shadow.gg/privacy-policy. Operating system requirements: The SHADOW.GG application requires Internet access and a modern web browser.

About our Services

Shadow Esports provides you with an application called SHADOW.GG. SHADOW.GG is a subscription analytics and replay tool for professional esports training. It is designed for professional and competitive esports teams and available only to paying subscribers at this time.

Acceptance of Terms and Conditions

As set out in the terms and conditions relating to our Services, you must be at least 13 years old to access and/or use our Services. We do not knowingly collect personal data about children under the age of 13. If you do not agree to abide by these terms, you may not use SHADOW.GG or any other services offered by Shadow Esports. In this case, do not download SHADOW.GG, or if you already have it installed, please stop using our service and uninstall it. You can find these terms at any time by visiting the following web site http://shadow.gg/terms-and-conditions. We reserve the right to update these terms from time to time by posting the updated version at that address. We may do so for a number of reasons, including without limitation, because we change the nature of our products or services, for technical or legal reasons, or because the needs of our business have changed. You agree that if you do not accept any amendment to our terms then you shall immediately stop accessing and/or using our Services.

Description of Service and Pricing

Shadow Esports provides you with a web application called SHADOW.GG that includes features like match replays, heatmap generator, player and team statistics. Unless otherwise stated, any further services that may be provided by Shadow Esports are also subject to these terms. In consideration of you agreeing to abide by these terms and our Privacy Policy, we grant you a non-transferable, non-exclusive license to use a basic version of SHADOW.GG in exchange for the monthly Subscription Fee. The pricing scheme for SHADOW.GG can be obtained by contacting our sales staff via our website.
Further you will be able to directly purchase our service for Dota2 via credit card payments. These payments are handled by Zoho Subscriptions.
You will be able to cancel the subscription within the Shadow Dota application. Refunds will be possible within the first 14 days after purchase.
We may change the pricing scheme at our discretion. Any changes will be communicated to customers and mentioned in the application itself. We reserve all other rights.


You must register with SHADOW.GG and create an account in order to utilize our service. You have no access to features if you are not registered. You may also be required to authorize or authenticate using third party services such as Steam in order register or to use the features of SHADOW.GG. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account. Each account must be used individually and is not transferable. You agree to not share your account with any third party, to immediately notify Shadow Esports should you suspect any unauthorised use of your account, to provide true, up-to-date and complete information about yourself during registration, and ensure this information remains up-to-date.


In order to provide you with an adequate service, we need access to certain information about you and about your usage of SHADOW.GG. See our Privacy Policy at http://shadow.gg/privacy-policy. By using SHADOW.GG or any other application from Shadow Esports, you agree to the terms laid out in our Privacy Policy.

User Conduct

You must comply with the laws that apply to you in the location that you access our Services from. If any laws applicable to you restrict or prohibit you from using our Services, you must comply with those legal restrictions or, if applicable, stop accessing and/or using our Services. You agree that you will not use SHADOW.GG or any other applications offered by Shadow Esports to maliciously attempt to access or damage the data of other users or third parties, that you will not try to hack or unlawfully distribute or sell the software of SHADOW.GG or any other applications released by Shadow Esports, and that you will not attempt to interfere with any other party’s appropriate use of the service without their permission. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express prior written consent of Shadow Esports. You promise that all the information you provide to us on accessing and/or using our Services is and shall remain true, accurate and complete at all times. You agree that you will not:

  • use our Services to harm anyone or to cause offence to or harass any person;
  • use another person's or entity’s email address third party account or phone number in order to sign up to use our Services;
  • use our Services for fraudulent or abusive purposes (including, without limitation, by using our Services to impersonate any person or entity, or otherwise misrepresent your affiliation with a person, entity or our Services);
  • use our Services for any commercial or business purpose or for the benefit of any third party or to send unsolicited communications;
  • remove or amend any proprietary notices or other ownership information from our applications or any other part of our Services;
  • remove or amend any proprietary notices or other ownership information from our applications or any other part of our Services;
  • interfere with or disrupt our Services or servers or networks that provide our Services;
  • attempt to decompile, reverse engineer, disassemble or hack any of our Services, or to defeat or overcome any of our encryption technologies or security measures or data transmitted, processed or stored by us;
  • 'harvest', 'scrape' or collect any information about or regarding other people that use our Services, including, but not limited to any personal data or information (including by uploading anything that collects information including but not limited to 'pixel tags' cookies, graphics interchange formats ('gifs') or similar items that are sometimes also referred to as 'spyware' or 'pcms' (passive collection mechanisms);
  • disobey any requirements or regulations of any network connected to our Services;
  • use our Services in violation of any applicable law or regulation;
  • use our Services in any other way not permitted by these terms.

You understand that Shadow Esports will retain user information and, if obliged to do so by law or otherwise, disclose user information according to the terms set out in the Shadow Esports Privacy Policy. You understand that should you violate these terms, Shadow Esports may terminate your right to access and use the service at our discretion without warning and without being obliged to provide a refund.

Termination of Service

Shadow Esports may terminate your access and use of the service at its discretion if it has good reason to believe you have breached these terms. In such circumstances you are not entitled to any refund. Shadow Esports may modify or discontinue, temporarily or permanently, the service (or any part of it) at its discretion. Notice of any such modification or discontinuance will be communicated on the Website. You agree that Shadow Esports shall not be liable to you or to any third party for any modification or discontinuance of the service.

Intellectual Property

Shadow Esports (or its licensors) retains all intellectual property rights in its services including without limitation in SHADOW.GG or any other applications released by Shadow Esports, including all software and all other content provided by Shadow Esports. Subject to the above, Shadow Esports grants you the limited, personal, non-transferable, non-sublicensable, worldwide and non-exclusive licence to use its software in accordance with these terms and for your non-commercial and personal use. Your licence to use the SHADOW.GG application is restricted to use of the object code of the SHADOW.GG application, and it is a condition of such licence that, except to the extent expressly permitted under applicable law, you do not (and do not allow any third party to) copy, modify, create a derivative work from, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Software. Additionally, you understand that you may have to agree to additional terms and conditions before you use such software or any third party content. You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the service or the SHADOW.GG application, in whole or in part, except with Shadow Esports explicit permission. You further agree: (i) to include our copyright notice on all entire and partial copies you make of the application on any medium in accordance with these terms; (ii) not to provide or otherwise make available the SHADOW.GG application in whole or in part (including object and source code), in any form to any person without prior written consent from us; and (iii) to comply with all technology control or export laws and regulations that apply to the technology used or supported by the application or any service.


You indemnify and hold Shadow Esports, and its affiliates, and its and their officers, directors, agents, co-branders or other partners, and employees, harmless from any losses, damages, cost, expense (including reasonable legal fees) or other liability, arising out of any claim, demand, allegation or proceeding brought by any third party due to or arising out of any content you provide, your use of the service (including without limitation the SHADOW.GG application), your connection to the service (including without limitation the SHADOW.GG application), your breach of these terms, or your violation of any rights of another person or entity.

Disclaimers and Limited Liability

You understand that all of Shadow Esports’s services and apps are provided AS-IS and that you use such services and apps at your own risk. Shadow Madness disclaims all warranties of any kind, express of implicit, to the fullest extent possible having regard to applicable laws. This includes but is not limited to any implied warranties of merchantability, fitness for a particular purpose and non-infringement. Shadow Esports does not assume any responsibility for any loss of your personal or non-personal data, loss of access to the service, or any other errors that may impede your use of the service. We only supply the services for domestic and private use. You agree not to use the services for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Our maximum aggregate liability under or in connection with these terms (including your use of any services) whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to the amount you paid us in the 6 months immediately preceding the event giving rise to a claim provided that nothing in these terms shall limit or exclude our liability for: (i) fraud or fraudulent misrepresentation; and (ii) any other liability that cannot be excluded or limited by German law.

General Information

These terms and the relationship between you and Shadow Esports shall be governed by the laws of Germany without regard to any conflict of law provisions of any jurisdiction. Both you and Shadow Esports agree to submit to the exclusive jurisdiction of the German courts, except that Shadow Esports may seek injunctive relief in any jurisdiction in order to enforce its rights under these terms. No person other than you and Shadow Esports shall have any rights under these Terms in relation to your use of our services. Any failure of Shadow Esports to exercise or enforce any right or provision of the terms shall not constitute a waiver of this right or provision. If any provision of the terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the terms shall remain in full force and effect. You agree that these terms represent the entire understanding between you and Shadow Esports in respect of your relationship with Shadow Esports (except in respect of Paid Services, which are also governed by the Paid Services Terms). These Terms and Conditions supersede any previous agreements between you and Shadow Esports including any previous version of these Terms of Service.


Questions, comments and requests regarding our terms and conditions are welcomed and should be addressed to Shadow Esports GmbH, Axel-Springer-Strasse 54B, 10117 Berlin or support@shadow.gg.